Congratulations to Solid Cactus Call Center representatives Lynette Hartsfield and Jahaad Jackson! They were nominated and voted by their co-workers as Mr. & Mrs. Customer Service during National Customer Service Week.
Mrs. Customer Service 2009 - Lynette Hartsfield
Mr. Customer Service 2009- Jahaad Jackson
Customer Service Week was a busy week at Solid Cactus Call Center. The week kicked off with a pizza party, with pies donated by Mr. Pizza. Aside from crowning Mr. & Mrs. Customer Service (nominees campaigned all week, baking cookies as bribery and all), there was also Call Center Bingo and puzzle contests all week. According to manager Katrina Domkowski, each call center staff member was given a packet of puzzles — word searches, crosswords, and bingo boards. Each time a puzzle was completed, the staff member was entered to win a prize. The bingo boards were completed as words were sent scrolling across computer screens.
Another addition of sharing great customer service experiences was “Caught in the Act” cards.
“There were for when great customer service was witnessed,” explained Domkowski. “The hallway entrance is covered with these. It’s a great morale booster to walk by and see a co-worker thought you did a great job.”
SC Call Center managment and supervisors with Mr. & Mrs. Customer Service: Greg Kosicki, Stephen Lewis, and Katrina Domkowski pose with their crowned customer service staff.
