Account Managers

Call center account manager Michele Alaimo comes equipped with 20 years of customer service experience. Michele’s educational background aids her professional role and includes an associate’s degree in business administration and a BA in administration of justice. Essentially acting as liaison between the client and the call center, Michele demonstrates intrinsic people skills and the ability to handle problems without warning.

Formerly a project manager for the Solid Cactus store development team, Joe Barna serves call center with a strong background in account management. Before Solid Cactus, Joe gained experience working closely with clients as part of an Internet technical support team for a telecommunications company. Today, Joe applies his technical knowledge and management experience to his daily responsibilities as an account manager.

Patty Martin brings years of account management, customer service, and eCommerce experience to her position as account manager. Prior to this role, Patty was a project manager on the store development team at Solid Cactus, helping hundreds of eCommerce store owners launch new or redesigned websites. Now, she uses those same strong skills to work with merchants using our call center and customer service solutions.