Call Center Managers

Greg Kosicki brings 24 years of experience to Solid Cactus Call Center. Holding a Bachelor’s degree in Computer Information Systems, and his MBA, Greg previously worked as a logistics analyst and manager of an IT help desk. As senior director of call center operations, Greg is responsible for ensuring growth and profitability for both the call center and our clients.

Joining SCCC with eight years of customer service experience, Katrina Domkowski was promoted from customer service representative, to supervisor, to call center manager within one year. As manager, Katrina is responsible for the performance, attendance, and personal needs of each call center employee. Intrinsic communication skills and strong technical abilities make Katrina a valuable part of the Solid Cactus team.