Let’s say I want to buy your *highest profit margin* item, in quantity, but I have questions regarding the express shipping options since I need the product in a hurry. If your website forces me to e-mail my customer service inquiries, I’m not even going to consider your site since I need to product ASAP. Maybe you DO have a phone number- but when I call, I am forced to leave a voice mail…. since e-commerce shopping requires processing time, how long do you think I am going to wait for you to return my voice mail? By the time you call me back – I could have purchased this product, and been upsold on 3 more by the sales agent from another website. As I said – phone support is the same value of importance as the alarm system. No customer service/sales agents available – LOST MONEY, LOST ORDERS, LOST UPSELLS.
Solid Cactus Call Center can provide solutions to all aspects of your business – on a “pay for what you need, not what you don’t” basis. You want us to be your sales department- to answer product questions, upsell products and close the sale… we have a solution for you, Rapid Start Call Center. Remember – having a sales department gives the customer assurance you are an actual company, allows the shopper to ask questions, gives the agent an opportunity to upsell and suggest complimenting products, and above all – ensure the sale is closed. Don’t let money slip away!!
For those of you looking for something a little more, maybe customer service, sales, retention and administrative tasks - we have CUSTOMIZED solutions to fit every need. Our call center package is great for clients who have families, full time careers or other commitments. We provide sales support, customer service for post sale issues, retention services- when customer wish to cancel or return, we attempt to find out why and aid the customer in an alternate selection, as well as offering administrative tasks such as e-mail notification to customers, upload tracking information, order management, vendor contacts, customer call backs and more — whatever your need, we can customize a solution just for you!
In closing – I’d like to encourage you to see how one of our very own call center clients, Mark of Chef Knives To Go, has realized that his phone support is just as important as his alarm system. Mark signed up with our Rapid Start program during October 08; within weeks he began to see results…quieter phones in his offices, orders two to three times the size of standard web orders, and overall a more streamlined business process. Check out http://www.solidcactus.com/call-center-services.html.
OK OK – I should practice what I preach…. You can call one of our expert call center advisors for instant information. 1-888-361-9814 ext. 7055 for “Live Chat” Larry.
